Use your support e-mails as your help files ↵

Brilliant idea from Cube of M:

If you are running a software company, you probably receive a lot of emails every month, asking for something or the other. You then reply back to the email explaining something or the other.

Create a private posterous account and whenever you reply to use an email, BCC the posterous account. At the end of the month, hire someone to go into the posterous account and rewrite all the emails into help file entries. Download the text and put it on your website as help file entries.

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